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The Attendance Service supports schools and students to manage and improve attendance. Attendance Services responds to any student who is (Non-Enrolled) or the student, (referred by the school) who is unjustified absent.

ACES aims to support Auckland City schools by:

  • Providing guidance to effectively manage attendance

  • Reduce unjustified absence rates and non-enrolment

  • reduce the time taken to return students to education.

Student attendance and engagement (this includes their parent,

whānau / families) has the greatest influence on their achievements to improve their options for the future.


Attendance Service Strategic Plan:

ACES Attendance Service Strategic Plan for 2018-2020 is a 3-year focus to “Change the Tide”. The plan is to consider “how best” the Attendance Service can address the historically high volume of referrals of Yr. 10 and 11 students?" The Attendance Advisors’ (AA) average hours attached to students in the Year 10 and 11 age groups is high due to the complexities such as often entrenched non-engagement from the student as well as the parent, whānau / families.

Primary School age students referred are usually explainable and can be open-shut cases.   To consider how best to "Change the Tide" ACES aims to concentrate on developing reflective practices through the Attendance Advisors investigating their casework to consider where actions (from the School, the Attendance Service, an Agency, a youth service or the student themselves, parent, whānau/families) can be taken to change responses and adapt to the ever changing needs of all parties involved . ACES will look at how best to gather evidence (from the data collection) to set in place the right conversations that will challenge and address “Changing the Tide”.


“Changing the Tide” is only a beginning,  true change can not be made overnight. Only through a “collective will” and effective collaboration between the MoE, Schools, Agencies, and Services will progress be made. 







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