About Our

Attendance Service

 

Our Attendance Service is dedicated to ensuring every student has the opportunity to succeed by supporting regular school attendance. We work to identify and minimise the barriers that at-risk and vulnerable young people face in their education, helping them re-engage with learning and build a positive future.

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We are a Ministry of Education-funded service, operating as part of Auckland City Education Services (ACES). Our approach is collaborative; we partner with schools to enhance their existing attendance systems, not to replace them. By working together, we aim to achieve better outcomes for students and their whānau.

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Our team provides guidance and support to schools to effectively manage attendance, with a focus on reducing unjustified absences and the time it takes to return students to education. We believe that student engagement, supported by their families, has the greatest influence on their achievement and future opportunities.

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To ensure we can provide the best possible support, a formal referral via the Attendance Service Application (ASA) is required before we can begin working with a student and their family. This allows us to officially begin the process of supporting the student's return to regular school attendance.

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MOE

The Attendance Service supports schools and ākonga to manage and improve attendance. Attendance Services responds to any student who is (Non-Enrolled) or the student, (referred by the school) who is unjustified absent.

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ACES aims to support Auckland City schools by:

• Providing guidance to effectively manage attendance

• Reduce unjustified absence rates and non-enrolment

• reduce the time taken to return students to education.

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Student attendance and engagement (this includes their parent, whānau/families) has the greatest influence on their achievements to improve their options for the future.

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